Prices:

These are quoted in Pounds Sterling.

We periodically change our product & delivery prices and reserve the right to change them at any time prior to your order. Once your order has been made we will not change your price.

Product Availability:

All our products are subject to availability. If your order cannot be fulfilled you will be contacted and offered a full refund or replacement. Likewise if there will be a known delay in despatching your goods we will contact you and offer you a refund.

We periodically change our product lines and reserve the right to withdraw or add to our products at any time.

Payment:

We currently accept payment through Paypal. This allows us to accept major credit and debit cards whilst ensuring the transaction is secure. All credit/debit card numbers are taken by Paypal and your card details are not passed to us. We just receive the funds.

Payment is required prior to despatch of your goods.

You will be emailed immediately after checkout by PayPal with your payment details and receipt.

Delivery:

Our delivery charges are detailed on our Delivery Charges page. These charges are in Pounds Sterling and apply only to postage within the UK. The postage charges will be added automatically to your order at the checkout. For postage to other locations please email prior to ordering for a quote.

We reserve the right to use a variety of despatch options depending on your order. For smaller orders we will normally use 1st Class Royal Mail. For larger orders we will normally use 1st Class Recorded Mail or Royal Mail Standard Parcels. We are therefore currently limited to the post office postage delivery times.

We will endeavour to post your goods on the next working day if the order is made prior to 5pm on a working day. You will be emailed to confirm despatch and expected delivery time.

If your product is lost or damaged in transit we will do everything we can to rectify the problem. We will obtain proof of postage and/or postage insurance depending on the size of the order to cover the risk of loss.

Please contact us after 14 working days from our notification of despatch if you have not received your goods. If your product is damaged in transit please contact us immediately.

Refunds:

If you are not entirely satisfied with your purchase, you may return it within 14 days of the despatch date provided it is unopened and you send it back in its original packaging and receipt. Please obtain proof of postage when doing this and contact us prior to posting so that we can confirm the returns address and expect the parcel. Once we have received it and have verified its condition you will be refunded.

Data Protection:

During the checkout process you will be required to give your personal details so that we can despatch your order and contact you regarding your order. This information will only be used for that purpose and we will not pass any of your details on to a third party.

Please contact us if you have any questions, issues or feedback using the links below.